Refund Policy

At UR'Jewel, we strive to provide high-quality clothing and ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

We accept refund requests under the following conditions:

• The item is damaged, defective, or incorrect upon arrival.

• The request is made within 7 days of receiving the product.

• The item is unused, unworn, and in its original packaging with tags attached.

Non-Refundable Items

• Items that have been worn, washed, or altered.

• Items purchased during final sale or clearance events.

• Custom or personalized items.

• Items returned without prior authorization.

How to Request a Refund

1. Email us at info@urjewel.com with the subject “Refund Request – Order #[Your Order Number]”.

2. Provide clear photos of the item showing the issue.

3. Once approved, you will receive further instructions on returning the item.

Refund Process

• Once your return is received and inspected, we will notify you via email.

• If approved, a refund will be processed within 5-7 business days to your original payment method.

• Shipping costs are non-refundable unless the issue was caused by us.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again.

• Contact your bank or payment provider, as processing times may vary.

• If the issue persists, contact us at info@urjewel.com.

Need Help?

For any questions, contact our support team at info@urjewel.com. We’re happy to assist you.